Melioratus Group was founded in Slovakia in August 2011. From the beginning it focused mostly on consulting in call centre management, quality management setup and process improvement in contact centres. After less than two years of successful activities in Slovakia we accepted our first international client and expanded our business throughout the European Union. In autumn 2013 the second company of the group was founded in Portugal. It has extended the working business model to new activities, such as coaching and mentoring of managers, due dilligence or mediation of business meetings.
While developing its name as a premium boutique consultancy in customer service, Melioratus started to consider entering the retail business itself. Driven by very strong belief that customer care can always be improved and it is the number one factor in customer retention and satisfaction, the company realized that it had all the right tools, experiences and skills at hand to create a customer-centric retail business. Right now, Melioratus prepares to open its first two ventures into e-commerce: Geekpub.sk and Foiro.eu.