The best boutique customer service     consultancy in Central Europe
From a boutique consultancy to an online retailer...
Learn more about MELIORATUS GROUP
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The Story of Melioratus Group
Success means only doing what you do well, letting someone else do the rest.
Melioratus Group was founded in Slovakia in August 2011. From the beginning it focused mostly on consulting in call centre management, quality management setup and process improvement in contact centres. After less than two years of successful activities in Slovakia we accepted our first international client and expanded our business throughout the European Union. In autumn 2013 the second company of the group was founded in Portugal. It has extended the working business model to new activities, such as coaching and mentoring of managers, due dilligence or mediation of business meetings.

While developing its name as a premium boutique consultancy in customer service, Melioratus started to consider entering the retail business itself. Driven by very strong belief that customer care can always be improved and it is the number one factor in customer retention and satisfaction, the company realized that it had all the right tools, experiences and skills at hand to create a customer-centric retail business. Right now, Melioratus prepares to open its first two ventures into e-commerce: Geekpub.sk and Foiro.eu. 

OUR BELIEF
1. Customer orientation is the key element of success of any business with customers.
2. It means building customer-centric process model.
3. Customer-centric process model eliminates useless processes.
4. Elimination of useless processes saves money and makes company more effective.
5. More effective companies are better at focusing on their customers.

COMING SOON: THE SHOPS
WE OFFER THE FOLLOWING B2B SERVICES:
BUSINESS PROCESS IMPROVEMENT IN SALES AND CUSTOMER SERVICE AREAS
CREATION OF A VALUE-ADDED BUSINESS MODEL FOR EXISTING PRODUCTS
SETUP OF IN-HOUSE OR OUTSOURCED CONTACT CENTRES
COACHING AND MENTORING OF SALES AND SERVICE MANAGERS
CONTACT
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